Refund & Return Policy

We want you to feel confident when purchasing from our store. Our policies are designed to be clear and fair while respecting applicable consumer-protection rights. Nothing in this policy limits any rights that cannot lawfully be waived.

Damaged, Defective, Incorrect, or Misdescribed Items

If your order arrives damaged or defective, you receive the wrong item, or an item is materially different from its description, please contact us as soon as reasonably possible at amina@pueramatter.co.

Please include your order number and, where possible, clear photographs of the item, packaging, and shipping label so that we can review the issue promptly.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, price reduction, or refund.

The time periods stated below for ordinary returns do not limit statutory rights concerning damaged, defective, incorrect, misdescribed, or otherwise non-conforming goods.

Returns Outside the European Union

Except where an exception applies, eligible items may be returned if you contact us within 14 days of delivery and return the item unused and in its original condition.

For an ordinary change-of-mind return, the customer is responsible for return shipping costs unless otherwise stated or required by applicable law.

Once we receive and inspect an eligible return, any approved refund will be issued to the original payment method.

European Union — Right of Withdrawal

If you are a consumer in the European Union purchasing online, you generally have the right to withdraw from your purchase without giving a reason within 14 days after receiving the goods, subject to applicable legal exceptions.

If multiple goods from the same order are delivered separately, the 14-day withdrawal period begins when you, or a third party designated by you other than the carrier, receive the last item in the order.

You may exercise this right before the withdrawal period expires through our electronic return and cancellation process or by sending us a clear statement that you wish to withdraw from the purchase.

You do not need to give a reason for exercising your statutory right of withdrawal.

How to Request a Return or Cancellation

To submit an eligible return or cancellation request, visit our customer account portal:

account.puerabyaafia.com

Sign in using the email address associated with your order and follow the available instructions for your order.

For an item that has not yet been fulfilled or shipped, use the available cancellation option to submit a cancellation request.

For an item that has been delivered, use the available return option to submit a return request.

If You Checked Out Using Only a Phone Number

If you completed checkout using only a phone number and did not provide an email address, use the link contained in your SMS order confirmation to access your order and begin the applicable return or cancellation process.

You will be asked to provide an email address when submitting the request so that confirmation and further return information can be provided to you.

Alternative EU Withdrawal Notice

EU consumers may also exercise the statutory right of withdrawal by emailing amina@pueramatter.co before the withdrawal period expires.

Please include your order number and a clear statement that you wish to withdraw from the purchase.

You may use the model withdrawal form below, but use of the form is not required.

Returning Goods After Exercising the EU Right of Withdrawal

After notifying us that you are exercising your right of withdrawal, you must send the goods back without undue delay and no later than 14 days after the day on which you notified us of your decision to withdraw.

The deadline is met if you send the goods back before that 14-day period expires.

For an ordinary change-of-mind withdrawal, you are responsible for the direct cost of returning the goods, unless we agree otherwise or applicable law requires us to bear that cost.

Return instructions and the appropriate return address will be provided as part of the return process.

Please package returned goods securely.

Condition of EU Returns

You may inspect and handle an item to the extent reasonably necessary to establish its nature, characteristics, and functioning, similar to the examination you could reasonably make in a physical shop.

You may be responsible only for the actual reduction in the item's value resulting from handling beyond what is reasonably necessary to examine it.

EU Refunds

If you validly exercise your EU right of withdrawal, we will reimburse the payments received from you for the goods being returned.

Where required by law, the refund will also include the cost of the least-expensive standard delivery method we offered for your order.

If you chose a more expensive delivery method, such as expedited or express shipping, we are not required to refund the additional amount above the cost of our least-expensive standard delivery option.

Refunds will be made without undue delay and no later than 14 days after we are informed of your decision to withdraw.

Unless otherwise expressly agreed, the refund will be issued using the same payment method used for the original transaction.

For returned goods, we may withhold reimbursement until either:

• we have received the goods back; or

• you provide evidence that you have sent the goods back,

whichever occurs first.

Custom, Made-to-Order, and Personalized Items

Where permitted by applicable law, the statutory right of withdrawal may not apply to goods that are made to the customer's individual specifications or clearly personalized.

An item is not excluded from the EU right of withdrawal merely because it is:

• limited edition;

• an original or one-of-a-kind pre-existing work; or

• produced after an order is placed using standard specifications offered by the store.

Any applicable exemption will be identified where appropriate.

An exemption from a change-of-mind withdrawal does not remove rights concerning goods that are damaged, defective, incorrect, materially different from their description, or otherwise protected by applicable law.

A designation such as “final sale” likewise does not eliminate statutory rights that cannot legally be waived.

European Union Model Withdrawal Form

EU consumers may use the following form to notify us of a withdrawal. Use of this form is optional.

To:
Corner of Aafia and Third, LLC
235 High Street
Burlington, NJ 08016
United States
amina@pueramatter.co

I hereby give notice that I withdraw from my contract of sale for the following goods:

Goods:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Date:

Shipping and Delivery Issues

If an order is lost, damaged in transit, or otherwise affected by a shipping problem, please contact amina@pueramatter.co.

We will assist with appropriate carrier claims and provide any remedy required under applicable law.

Nothing in this policy transfers shipping risk to a consumer where applicable law places that risk on the seller until delivery.

Gifted and Donated Items

Items provided without a consumer purchase, including artwork or other goods donated to galleries, charities, community organizations, or similar recipients, are not covered by this consumer return policy.

Contact

For questions about returns, refunds, cancellations, damaged goods, or the EU right of withdrawal, contact:

amina@pueramatter.co